Frequently Asked Questions

How long does shipping take?

Most orders arrive within 7–14 business days. We work with manufacturing and fulfillment partners rather than a local warehouse, which lets us offer well-designed pet gear at fair prices — the tradeoff is a longer delivery window than next-day shipping. You'll receive a tracking number as soon as your order ships.

Where are your products made?

Our products are sourced internationally through manufacturing and fulfillment partners rather than made or warehoused locally. This is also why shipping takes 7–14 business days — orders are fulfilled directly from our supply partners rather than shipped same-day from a local warehouse. We choose every item ourselves based on quality, reviews, and design, not just on what's cheapest.

What if my order arrives damaged or doesn't match the description?

Contact us at mikespetboutique@gmail.com with your order number and a photo of the item, and we'll sort out a replacement or refund. See our full Refund Policy for details.

Can I cancel or change my order after placing it?

Reach out as soon as possible after ordering at our contact page. Because orders begin processing quickly, we can't guarantee changes once fulfillment has started, but we'll always try.

Do you ship outside Canada?

Shipping availability and rates for other countries are shown at checkout once you enter your address. If you have a specific destination in mind, feel free to reach out before ordering and we'll confirm.

How do I track my order?

You'll receive a tracking link by email once your order ships. If it's been more than 14 business days with no update, email us and we'll look into it.